Terms & Conditions

Terms and Conditions - Butterfly Maternity

These Terms and Conditions ("Terms") govern your use of the products and services provided by Butterfly Maternity, an Australia-based maternity pillow company. By accessing our website, making a purchase, or using our products and services, you agree to abide by these Terms. Please read them carefully.

1. Product Information and Use:
a. Butterfly Maternity provides maternity pillows designed for comfort during pregnancy.
b. Product details, including dimensions, materials, and usage guidelines, are provided on our website.
c. It is the responsibility of the user to use the maternity pillow in accordance with the provided guidelines.

2. Ordering and Payments:
a. Orders can be placed through our website, and payment can be made via accepted payment methods.
b. Prices, including taxes and shipping fees, are displayed at the time of checkout.
c. Butterfly Maternity reserves the right to change product prices and shipping fees without prior notice.

3. Shipping and Delivery:
a. Delivery times and shipping costs are outlined during the checkout process.
b. Butterfly Maternity is not responsible for delays caused by unforeseen circumstances or issues with the shipping carrier.
c. Customers are responsible for providing accurate shipping information. Any additional charges due to incorrect information will be borne by the customer.

4. Returns and Refunds:
a. Butterfly Maternity accepts returns within a specified period after purchase. Refer to our Returns Policy for details.
b. Products must be returned in their original condition, and customers are responsible for return shipping costs unless the product is deemed faulty or damaged upon receipt.

5. Warranty:
a. Butterfly Maternity offers a limited warranty on its products. Refer to our Warranty Policy for details.
b. The warranty covers manufacturing defects but does not include damage caused by misuse or normal wear and tear.

6. Privacy:
a. Butterfly Maternity respects your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information.
b. By using our website and services, you consent to the practices described in our Privacy Policy.

7. Intellectual Property:
a. The content, design, and intellectual property on the Butterfly Maternity website are owned or licensed to Butterfly Maternity.
b. Users are not permitted to reproduce, distribute, or use any content without prior written consent from Butterfly Maternity.

8. Limitation of Liability:
a. Butterfly Maternity is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our products or services.
b. Our liability is limited to the purchase price of the product.

9. Governing Law:
a. These Terms and any disputes arising from them are governed by the laws of Australia.
b. Any legal proceedings shall be conducted in the state or federal courts of Australia.

10. Changes to Terms:
a. Butterfly Maternity reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.
b. It is the responsibility of users to regularly review these Terms for updates.

By using Butterfly Maternity's products and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these Terms, please refrain from using our products and services.

11. Mobile Message Service: The Butterfly Maternity mobile message service (the "Service") is operated by Butterfly Maternity (“Butterfly Maternity”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Butterfly Maternity’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Butterfly Maternity through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Butterfly Maternity. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Butterfly or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other Butterfly Maternity mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Butterfly or email info@butterflymaternity.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received, and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.