FAQ
Designed by mums, for mums-to-be, the unique Butterfly wings cradle your bump and support your back - whichever side you sleep on. Compact and flexible, the Butterfly Maternity Pillow makes it easy to turn and reposition in bed for a comfier sleep, while maintaining alignment in your hips and spine to reduce pressure and discomfort in your back.
Customer Care
What makes Butterfly Maternity Pillows different?
We’re 100% Australian owned and manufactured in Melbourne. Our pillows are backed by a customer satisfaction guarantee - we’re so confident you’ll love your pillow we offer a full refund within 7 days of receiving your order.
Our pillows are made of the highest quality fabrics, to protect you and your bub. Feather-light, flexible, compact and super-soft - that’s why Butterfly Maternity Pillows are loved and recommended by mums-to-be. (Check out our 4.8 star rating for customer love.)
Can I return my order?
Yep! If you're not 100% happy with your Butterfly Maternity Pillow in the first 7 days of use, simply contact us for details on how to return it for a full refund.
Do you offer a warranty on Butterfly Maternity Pillows?
Your Butterfly Maternity Pillow has a 12 month warranty. This does not include damages inflicted by external factors.
What is your money back guarantee?
We’re so confident you’ll love the Butterfly Maternity Pillow, we offer a 100% money back guarantee. If you’re not happy with your pillow, return it within 7 days of receiving your order and we’ll refund your purchase price. Simply contact us for further details to arrange a return and refund.
Do you support charities or not-for-profits?
Yes! We donate $1 from the sale of every Butterfly Maternity Pillow to the National Breast Cancer Foundation. It’s a cause close to our hearts - over 3,000 women will lose their life to breast cancer every year. We want to make a difference, so your support helps us support mums and families facing their toughest battle.
I need to speak to someone, who do I contact?
Simply contact us online and we’ll respond ASAP. Or call us on +61 7 5515 7909.
Where are you located?
Butterfly HQ is located on the beautiful Gold Coast, Queensland. All our pillows are manufactured in Melbourne, and packed and dispatched from Bundall.
Product FAQs
How do I take care of my pillow?
To maintain the fullness and shape of your Butterfly Maternity Pillow we recommend regular plumping.
Butterfly Maternity Pillows are fully machine-washable. Just remove the optional cotton cover and refresh your pillow with a gentle machine wash at a maximum of 60° Celsius (55° Celsius kills dust-mites). Tumble dry to rejuvenate and fluff to return your Butterfly Maternity Pillow to its supportive shape.
Where are the pillows made?
Every Butterfly Maternity Pillow is made and manufactured in Melbourne, Australia.
What are the pillows made of?
The Butterfly Maternity Pillow is covered with Japara Cotton; a quality cotton soaked with a natural beeswax coating to ensure durability and provide a silky look and feel.
Your Butterfly Maternity Pillow is filled with Comfortfil®, thousands of tiny siliconised polyester fibre balls moving independently. Our pillows don’t clump or develop flat spots - simply plump the pillow to disperse the Comfortfil® balls and create the optimum support for your body, at all stages of pregnancy.
What do Butterfly Maternity Pillows feel like?
The Comfortfil® filling gives The Butterfly Maternity Pillows a feather-like feel without the quills that commonly poke through real feather pillows. Butterfly Maternity Pillows are feather-light and super-soft, while retaining their stability and shape.
The Comfortfil® fibre balls won’t clump or flatten and Butterfly Maternity Pillows are odour-free. Add the Butterfly Maternity Pillow Cover for a soft, comfy, keep-cool restorative sleep.
Shipping
Do you ship internationally?
We currently ship across Australia, United States, Canada, Japan and Europe. For delivery outside of these countries please contact us.
When can I expect to receive my order?
We know you’re craving comfy sleep, so we pack all orders fast - won'within 1-2 business days.
Standard shipping within Australia is an estimated 1-3 business days delivery for metro areas and 3-7 business days for rural areas. Or $10 express shipping guarantees delivery within 3 days.
Standard international shipping can take between 3-21 days for most countries.
*Please note that due to COVID-19, some orders may be slightly delayed due to limited freight services.*
For a more accurate time frame of your delivery please contact us.