FAQ

Butterfly®- Made for motherhood, every step of the way

From the moment you embrace the journey of motherhood, Butterfly® is here to support you with high-quality, eco-conscious products designed with care and comfort in mind.

Customer Care

What makes Butterfly Pillows® different?

Our pillows are designed for comfort and trusted by thousands of parents across Australia. They're lightweight, compact, and crafted with premium materials - plus, we offer a 90-night risk-free trial because we believe you’ll love them.

Our pillows are crafted from premium fabrics chosen for softness, breathability, and comfort - ideal for you and your bub. Feather-light, flexible, compact and super-soft - that’s why Butterfly Pillows® are loved and recommended by mums-to-be. (Check out our 4.7 star rating for customer love.)

What's your return policy?
Not completely happy? You can return your Butterfly® Pillow or Baby Pod within 90 days of delivery for a full refund. Just contact our team to get started.

Do your products come with a warranty?

Yes! Your Butterfly® Pillow or Baby Pod is covered by a 12-month warranty against manufacturing faults. This doesn’t include general wear or external damage.

What is your 90 day risk free trial?
We’re so confident you’ll love the Butterfly Pillow® or Butterfly Baby Pod we offer a 90 day risk free trial meaning - If you’re not happy with your pillows, return it within 90 days of receiving your order and we’ll refund your purchase price. Simply contact us for further details to arrange a return and refund.

I need to speak to someone, who do I contact?
Simply contact us online and we’ll respond ASAP.

Where are you located?
Butterfly HQ is located on the beautiful Gold Coast, Queensland. All our pillows are manufactured in Australia, and packed and dispatched from Arundel.

Butterfly Pillow Product FAQs

Is the cover included?

Yes - all Butterfly® Pillows come with a removable Tencel™ cover. You can also add a Nursing Cover to convert it into a comfy feeding support.

How do I take care of my pillow?
To maintain the fullness and shape of your Butterfly Pillow® we recommend regular plumping.

Machine Washable
We recommend regular plumping to maintain its shape. The pillow is machine washable - just follow the care instructions on the label to keep it feeling fresh.

What materials do you use?

The pillow casing is made from Japara Cotton, treated for durability and softness. Inside, the Cloudfil® fibre filling helps maintain shape and a light, airy feel.

OEKO-TEX® Certified covers
Every Butterfly® Cover is OEKO-TEX® 100 Certified. Allowing you to feel confident knowing there are no harmful substances found within.

What do Butterfly Maternity Pillows feel like?
The Cloudfil® filling gives The Butterfly Pillows® a feather-like feel without the quills that commonly poke through real feather pillows. Butterfly Pillows® are feather-light and super-soft, while retaining their stability and shape.

The Cloudfil® fibre balls won’t clump or flatten and Butterfly Pillows® are odour-free. Add the Butterfly Pillow® Cover for a soft, comfy, keep-cool restorative sleep.

Australia's Most Awarded Body Pillow
Reviews speak for themselves. Head to our Product Review to see why we’ve been voted #1 Body Pillow for 5 years in a row (Check out our 4.7 star rating for customer love.)

Butterfly Baby Pod Product FAQs

Is the Butterfly® Baby Pod suitable for newborns?

Yes, it’s designed for comfort during supervised rest and tummy time, from newborn to around 6-9 months. Always supervise your baby while using the Pod.The supportive sides of the Butterfly Pod are brilliant for tummy time but are not intended as a barrier to a curious bub determined to crawl!

What is the Pod made from?

The Butterfly® Pod is made using the same Cloudfil® fibre filling as our award-winning Butterfly Pillows® for a dream-like, cosy surface perfect for rest, play and tummy time. Butterfly® Pod comes with a breathable organic cotton waffle cover - certified to meet high-quality textile standards. Our organic cotton waffle covers are breathable, absorbent and quick-drying, to ensure a fresh, cool surface for your bub.

Is the Butterfly Pod SIDS safe?

Safe and snuggly, the Butterfly® Pod is ideal for supervised settling, but is not designed for sleeping. Safety is our first priority and we support the SIDS guidelines for safe sleeping practices. We recommend you do not use blankets or pillows while your bub is enjoying their Butterfly Pod. And if they happen to fall asleep in their luxuriously soft, cloud-like lounger, we recommend you move your bub to a safe sleeping space such as their bassinet or cot.

We do not recommend placing the Butterfly Pod in your bed for co-sleeping. Your bub should be supervised at all times in their lounger.

Does it come with a cover?

Yes! All Butterfly Pod Covers are made from organic cotton waffle for a premium finish. Our fabrics are 100% knitted, dyed and made in Australia using ethical and sustainable manufacturing processes.

We adopt ethical sourcing policies for all raw materials and our fabrics are dyed using AZO-free dyes tested against strict OEKO-TEX® 100 certification. Our commitment to the safety of your bub goes beyond product design - we ensure all fabrics and materials are tested against the highest standards to ensure they are exquisitely gentle on delicate skin.

How do I care for my Butterfly® Pod?

Designed with safety and ease in mind, your Baby Pod is fully machine washable. Simply remove the cover and follow our simple care instructions:

To wash your Baby Pod:

Gentle machine wash on cold
Use a baby safe detergent
Maximum wash temperature 30°C
Air dry away from direct sunlight or tumble dry on low heat (if needed)
Don’t dry clean
Don’t bleach

To wash your organic cotton waffle cover:

Gentle machine wash your cover inside out with like colours on a cool cycle
Use a baby safe detergent
Air dry or tumble dry on low heat, inside out
Don’t dry clean
Don’t bleach

Shipping

Do you ship internationally?
We currently ship worldwide. For any issues please contact us.

When can I expect to receive my order?
We ship all orders promptly so you can enjoy your purchase as soon as possible., We pack all orders fast - 'within 1-2 business days. Find the most updated shipping timeframes for your state here.

Standard shipping within Australia is an estimated 3-5 business days delivery for metro areas and 5-7 business days for rural areas. Or express shipping guarantees delivery within 3 days.

Standard international shipping can take between 5-21 days for most countries.

For a more accurate time frame of your delivery please contact us.