Refund & Return Policy
REFUND & RETURN POLICY
CHANGE OF MIND
We offer a 7 day full refund if you’re not 100% happy with your Butterfly Maternity Pillow. For information on how to return your pillow please contact us via the contact form.
Unfortunately, if your Butterfly Maternity pillow has been used we cannot offer exchanges or refunds due to health and safety regulations.
REPLACEMENT OR EXCHANGE
You are entitled to a full replacement or exchange including shipping costs if:
The goods are faulty
The goods were damaged in transit
The order was incorrect
HOW DO I RETURN MY ORDER?
Please contact us to return a product.
We currently ship across Australia, United States, Canada, Japan & Europe.
If you live outside of these countries please contact us for special deliveries. All orders will be dispatched within 1 business day. You will receive a confirmation email once your order has been processed.
SHIPPING WITHIN AUSTRALIA
We offer free standard shipping within Australia with an estimated 1-3 business day delivery for metro areas and 3-7 business days for rural areas.
Or $10 express shipping guarantees delivery within 3 days.
Standard International shipping can take between 3-21 days for most countries.
For a more accurate time frame of your delivery please contact us.
OUT OF STOCK ITEMS
If part of an order is out of stock or for any reason we are unable to dispatch you order we will notify you within 2 working days with an expected back in stock date and we will proceed with your order as directed.
If you have questions about our delivery policy please contact us.